Privacy Policy – Orem Damage Service Pros

Privacy Policy For Our Water Restoration Company

Who We Are

Orem Damage Service Pros provides water damage, fire damage, and mold restoration services for homes and businesses across Orem, Utah. We have served the area since 2015 and were founded by Jerry Pritchett and Dion Schroeder. This Privacy Policy explains how information is collected, used, and protected when you visit or interact with our website at https://waterdamagerestorationoremut.com/ while living or working within Orem, Utah.

It covers the types of information we handle, why we collect it, how we safeguard it, and the choices available to you. By using our website, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide when requesting a service, such as your name, address, and project details. This may include property information needed to assess damage, along with photos or other documentation you choose to share.

We also collect device and usage data, including browser type and pages viewed. Cookies or similar tools help us understand site activity. In some cases, we receive information from trusted service partners who help with scheduling, inspection, or repair work.

How We Use Information

We use the information we gather to deliver and manage our services, including scheduling, estimates, and billing. It helps us prepare documentation for insurance needs, ensure safety, and support quality control.

We use data to improve our website, respond to questions, and provide customer support. Information may also be used to prevent fraud, manage internal operations, and follow legal requirements. We only use information for clear business purposes tied to restoration services.

Cookies and Similar Technologies

Cookies and similar technologies help our website remember your settings, understand how visitors use the site, and improve your browsing experience. Some cookies support basic features, while others track general traffic patterns.

You can choose to limit or clear cookies through your browser settings at any time. If you block cookies, some website features may load slowly or work differently. These tools are used only to support normal website functions and improve site performance.

Sharing and Disclosure

We may share information with service partners or subcontractors who help us inspect, repair, or complete restoration work. With your permission, we may share details with insurers or adjusters involved in your claim.

Payment information may be processed by approved payment processors. We may also share information for safety reasons or when required by law. We do not sell personal information. Any sharing is limited to what is needed to complete the work or meet legal responsibilities.

Data Retention

We keep information for as long as needed to run our business, meet safety standards, and follow tax and legal rules. Different types of documents have different retention periods. For example, job records, inspection notes, and billing information may be kept longer than general website data. Once information is no longer required for operational or legal purposes, it is securely removed or stored in a restricted format.

Your Choices and Rights

You may request access to your personal information or ask us to update details that are incorrect. When legally allowed, you can also ask us to delete certain information or limit how it is used. You can manage or delete cookies through your browser settings.

To make a privacy request, send a written letter to 575 E University Pkwy, Orem, UT 84097, United States. We will review your request and respond within a reasonable time.

Security

We use reasonable measures to protect information, including restricted access, staff training, and technical and physical safeguards designed to reduce risk. These measures help protect against loss, misuse, or unauthorized access.

While we work to keep information secure, no method of storage or transmission can be guaranteed to be perfectly safe. We encourage you to use caution when sharing sensitive information online.

Children’s Privacy

Our services and website are intended for adults and authorized representatives. They are not directed to children under thirteen. We do not knowingly collect information from children under this age. If we learn that a child’s information was collected by mistake, we will remove it as soon as possible.

Data Transfers

Some information may be processed by trusted vendors or service providers located outside your immediate area. When this occurs, we use reasonable measures to protect the information during transfer and storage. These measures help ensure that your data remains protected even when handled in another location.

Changes to This Policy

Orem Damage Service Pros may update this Privacy Policy from time to time. Any updates will appear on this page. If you continue to use https://waterdamagerestorationoremut.com/ after changes are posted, it means you accept the updated policy. We encourage you to review this page regularly.

Contact Us

If you have questions or want to submit a privacy request, send a written letter to the following address:
575 E University Pkwy, Orem, UT 84097, United States.

Definitions

Personal information means any information that can identify you, such as your name or contact details. Processing means any action taken with information, including collecting, storing, or using it. Service providers are trusted companies or individuals who help us deliver our services.